Please follow the below path to add General Email Templates

Path: Communication---> Email--> Click on Email Templates---> Select Branch---> Click on General ---> Click on + Template--> Enter the required details(Template Name,  Apply for classes, Apply For Academic years, Admission Types , Email Subject, Select Fields---> Enter Email Body---> Enter the Mail ID for Enquiry Email Alerts to be Sent to---> Click on Save

Note: Upon filling the form, the selected email format will be sent to Father email and Mother email