How to assign leads to call center executive

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• How to create call center agent

  Follow the below path to create the call center agent Admissions --> Call Center --> Assign Leads to CCE Agent --> +Create Call Center Agent --> Create User

• How to assign leads to CCE Agent?

  To assign leads to CCE Agent, follow the steps given below: Step 1: To assign leads to CCE Agent, go to the ERP on the modules palette, select the Admissions module and then select the Assign Leads to CCE Agent under the Call Center menu. ...

• How to Create and Manage the Call Center Agents?

  To Create and Manage the Call Center Agents, follow the steps given below: PATH - 1 Step 1: To Create and Manage the Call Center Agents, go to the ERP on the modules palette, select the Admissions module and then select the Manage Leads under the ...

• How to Re Assign Leads to the CCE Agents?

  To Re Assign Leads to the CCE Agents, follow the steps given below: Step 1: To Re Assign Leads to the CCE Agents, go to the ERP on the modules palette, select the Admissions module and then select the Re Assign Leads under the Call Center menu. ...

• How to Update Leads followup?

  To update leads followup, follow the below path: Organisation Home-->Admissions-->Call Center-->Leads Followup-->select Academic year,Lead status,Agent Name,Source,Lead Assigned Date-->click on Get-->click on student name which you want to ...