To assign or map responsible person at branch level for Inter Office Concerns, follow the steps given below:

      Select the Concerns module and then select the Create Concern Type under the

      Concerns menu.

                     (Concerns--->Concerns--->Create Concern Type)

        Select the Assign Responsible Person at Branch Level option and then click on

        Inter Office Concerns.

        Select the respective branch, then against the respective concern type click on

        Assign.Select the User Type and User Name then click on Save option.

        If you want to assign or map more than one person, then click on Add more

        users and select the User Type and User Name then click on Save option.

        To define the work flow, select the +Define the work flow to handle the

        Concerns, select the Access Levels, User Types and Level No and then

        click on Save.