Accountant can place the request for cancel the transaction and the request will go to the approval authority and they can follow the below path to cancel the transaction

Step 1: Accountant can place the request by following the below path

Finance --> Collections --> Make Payment --> Search the student --> View Transactions --> Click on Change Request against the transaction --> Select the change Request For as "Cancel Transaction" --> Select the Remarks --> Submit

Step2: Follow the below path to approve the Cancel request

Finance --> Approvals --> Fee Payment Change Request --> Select the Academic year and click on Get --> Click on the Number under the Pending column --> Click on Edit against the transaction --> Click on Cancel Transaction