To get or check tickets list or details, follow the steps given :
Step 1:
Select the Organisation module and then select the Support Tickets List option under the Organisation menu.
(Organisation-->Organisation-->Support Tickets List)
Step 2:
Select the respective Academic Year and click on Get. The Academic months will appear.
Step 3:
Select the respective month and then the ticket details along with Ticket Number, Department Number,
Subject, Ticket Raised By, Ticket Date, Ticket Assigned to, Status(Closed/Open/On Hold) and Ticket Closed
Date will appear.
Step 4:
To check the overall count or total of the tickets against each Department with respect to each status type
(Open/Closed/On Hold) and total count, click on Tickets Summary.