How to get or check tickets list or details?

How to get or check tickets list or details?

To get or check tickets list or details, follow the steps given :

Step 1:
       Select the Organisation module and then select the Support Tickets List option under the Organisation menu.
                                   (Organisation-->Organisation-->Support Tickets List)

Step 2:
       Select the respective Academic Year and click on Get. The Academic months will appear.

Step 3:
       Select the respective month and then the ticket details along with Ticket Number, Department Number,
       Subject, Ticket Raised By, Ticket Date, Ticket Assigned to, Status(Closed/Open/On Hold) and Ticket Closed
       Date will appear.

Step 4:
       To check the overall count or total of the tickets against each Department with respect to each status type
       (Open/Closed/On Hold) and total count, click on Tickets Summary.

    • Related Articles

    • How to check medicine stock details?

      To check the Medicine Stock Details, follow the path given: Infirmary-->Infirmary-->Infirmary Stocks-->Select the Type as Medicine-->Click on Get-->The Stock details will appear accordingly like Type, Medicine Name, Quantity, Quantity Type, Cost per ...

    • How to check or get the stock details in Infirmary?

      To check or get the stock details in Infirmary, follow the path given below: Infirmary-->Infirmary-->Infirmary Stocks-->Select the Type-->Click on Get-->The Stock details will appear accordingly like Type, Medicine Name, Quantity, Quantity Type, Cost ...

    • How to Mask or Unmask Student Details?

      To mask or unmask student details as per user level, kindly follow the below-mentioned path: Organisation--->Organisation--->Select User Level---> User Settings: Select User Type/Access Level/Get---> Click on the Edit button against Visible or Mask ...

    • How to Mask Staff Details

      To Mask/Unmask staff details as per user level, kindly follow the below-mentioned path. Settings ---> Organization ---> User Settings: Select User Level/User Type/Access Level/Get---> Click on the Edit button against Visible or Mask Staff Details ...

    • How to Check The Academic Months Details?

      To check the Academic Months details, follow the below path: Settings-->SIS-->Academic year settings-->Select the respective Academic year--> click on Get--> Select Branch academic year months--> Click on respective branch name to check the Academic ...