How to get or check tickets list or details?

How to get or check tickets list or details?

To get or check tickets list or details, follow the steps given :

Step 1:
       Select the Organisation module and then select the Support Tickets List option under the Organisation menu.
                                   (Organisation-->Organisation-->Support Tickets List)

Step 2:
       Select the respective Academic Year and click on Get. The Academic months will appear.

Step 3:
       Select the respective month and then the ticket details along with Ticket Number, Department Number,
       Subject, Ticket Raised By, Ticket Date, Ticket Assigned to, Status(Closed/Open/On Hold) and Ticket Closed
       Date will appear.

Step 4:
       To check the overall count or total of the tickets against each Department with respect to each status type
       (Open/Closed/On Hold) and total count, click on Tickets Summary.

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