How to Re Assign Leads to the CCE Agents?

How to Re Assign Leads to the CCE Agents?

To Re Assign Leads to the CCE Agents, follow the steps given below:

Step 1:
         To Re Assign Leads to the CCE Agents, go to the ERP on the modules palette, select the Admissions
         module and then select the Re Assign Leads under the Call Center menu.
                                 (ERP-->Admissions-->Call Center-->Re Assign Leads)

Step 2:
         Select the Academic Year,Branch,Contact Source and select the Status as Lead Assigned then click on
         Get.

Step 3:
         Select the Leads accordingly and then re assign the leads to the agents accordingly. Then, click on
        Assign.

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