➽ When parents logged in, sometimes they cannot access some menu, only they can access few modules.
✨ If a Student or Parent logged in, and are restricted to access some menu, which is because of
🗨 Reason 1 : The access to every menu in application has been temporarily disabled by the school/college. If student has any fee due, student/parent will be redirected to Finance module on any click of menu.
✦ To verify the status of parent login access, log in as a system admin or branch admin and follow the below path.
PATH : Login Statistics Module 🡆Reports 🡆Login access disabled Report 🡆Manage Parent Portal access. Select the relevant options from the drop down with a disabled/enabled filter for managing the access.
🗨 Reason 2 : Specific menus have been disabled for student/parent web portal and Mobile app.
✦ To verify, log in as an accountant, follow the below path.
PATH : Finance module 🡆Collections Menu 🡆Make Payment 🡆Parent login menu access tab.
Search for the student, visit the parent login menu access tab, and verify the menus status of the web portal and mobile app.
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