To search concerns, follow the steps given:
Step 1:
Select the Concerns module and then select Search Concerns under the
Concerns menu.
(Concerns--->Concerns--->Search Concerns)
Step 2:
Give the ticket reference number and then click on Search.
Step 3:
The Concern details like Concern Type, Message, Concern Booked by,
Date and Status of the ticket will appear. Click on History option to
check the Remarks.